What makes one person capable of selling a £60,000 car when another, equally experienced, sales professional simply cannot do it convincingly? How can a manager distil the essentials of success from the first person's method and use them to help the second? It is possible to do it, cloning the success without having to clone the person. But it takes rather more application that the somewhat hit-and-miss process that goes under the name of 'sharing best practice'.
Mediating between quite different mindsets is one of the key skills of practical management. But it needs understanding, backed up by techniques you can learn and use.
Inside this book are all the tools and guidance you need to put Neuro Linguistic Programming (NLP) to work and master the 'soft skills' vital to today's New Manager.
- NLP is a new way of thinking about yourself and the world that helps you know what you want - and how to get it
- Start managing upwards and take charge of your career path
- Motivate yourself and others to achieve far more than ever before
- Learn to use the key questions that tigger new thinking and fresh ideas
- Acquire the skills that make giving feedback easier
- Become more creative - and let NLP ensure your professional survival
Table of Contents
1. New Managers, new skills
2. Key Elements of NLP for business
3. Managing upwards
4. Managing your career path
5. Motivating
6. Getting your own way
7. Giving feedback, taking criticism
8. Resource management
9. Remote management
10. Leading, chunking and delegating
11. Catalysts for creativity
12. The power of benchmarking
13. Expect the unexpected
14. Where to next?
Appendix
Index
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